VIRLUX – German Engineering. Chinese Manufacturing. Global Wellness.
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FAQ

  • How can I get a catalog and quotation?

    Simply leave us your contact email. We will send you our latest digital catalog and a formal quotation with complete specifications and optional configurations.
  • Do you accept mixed loading in one container?

    Yes, we can accommodate mixed loading of different VIRLUX products into a single container.
  • What certifications do your products have?

    Our products meet global standards and are certified with CE, ETL, SAA, and ISO9001. We ensure strict quality control using premium components, such as Balboa control systems and Aristech acrylic.
  • Are you a factory or a trading company?

    We own and operate our own production facility in Zhaoqing, Guangdong, with over 18 years of experience in spa and wellness equipment manufacturing. Being a factory means we have full control over quality, production costs, and delivery timelines — ensuring consistency and reliability for our global partners.
  • What are your standard payment terms?

    Our standard term is a 30% deposit with the 70% balance paid before shipment.
  • What payment methods do you accept?

    We accept T/T (Telegraphic Transfer) as our primary payment method. For confirmed orders, a 30% deposit is required to begin production, with the 70% balance paid before shipment. We also accept L/C (Letter of Credit) and Western Union for specific orders. Please contact our sales team to discuss the best option for your project.
  • Can the sample cost be refunded?

    Yes, the cost of a sample can be deducted from your subsequent bulk order once it is confirmed.
  • Can you lower the invoice value to help me pay less import tax?

    No, we do not support under-declaration. We must declare the true commercial value to comply with international export regulations.
  • What price terms do you offer?

    We offer EXW, FOB, CIF, and DDP terms. You can choose the option that best suits your logistics needs.
  • How long is the production and delivery time?

    Production generally takes 15–25 days after deposit confirmation. Overall delivery takes about 25–35 days, depending on the chosen model, quantity, and shipping destination.

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Room 4416, No. 660-1, Huangpu Avenue, Tianhe District, Guangzhou, China
Phone: +86-13922754098